Leading the Digital Transformation

Turnkey ICT services engineered to accelerate the UAE digital transformation.

13Years of Superior ICT Services.

We’ve been triumphing ICT services for 13 years.

Established in 2008, Smartworld is a joint venture between the Middle East leading telecommunication operator Etisalat and Dubai Aviation City Corporation. For UAE organizations that contribute to infrastructure and economic developments in the country and are keen to leverage growing digital opportunities, Smartworld offers contextually aligned digital planning, implementation, and operation services. Smartworld ICT services improve efficiency, accelerate growth, and transform business models.
Our mission is to plan, implement and operate technologies that support digital transformation and enable smart solutions.
Enabling a digitally competitive Middle-East and Africa.

Board of Directors


Dr. Saeed Al Dhaheri


Abdulqader Ali

Obaid Bokisha

Obaid Bokisha

Chief Transformation Officer
Etisalat Group
Sabri Albreiki

Sabri Albreiki

Chief Information Officer
Francisco Salcedo

Francisco Salcedo

SVP & Head of Etisalat Digital

Tahnoon Saif

CEO - Aviation
Dubai South

Every year, we are granted prestigious certifications for highest quality standards in ICT services.

ISO 9001

ISO 9001: 2015 QMS

The Quality Management System of Smartworld demonstrates the capability of Smartworld to provide products and services that address customer requirements continuously. Smartworld has established and implemented the QMS in February 2009, which is maintained and continually improved according to the requirements of the ISO 9001:2015 standard including processes needed and their interactions.
ISO 27001

ISO 27001: 2013 ISMS

Smartworld established and implemented Information Security Management System (ISMS) in April 2015 and has developed policies, procedures and plans to implement and monitor the performance of information security management system. Smartworld aligned information security with the entity’s strategic direction and objectives. Smartworld continuously improve levels of information security and reduce risk in line with the business objectives and universal threats and increases awareness among the user community towards information security.
ISO 20000

ISO 20000: 2011 ITSM

Smartworld specializes in the provision of IT services to customers across several sectors in the Middle East and has established and implemented IT Service Management System (ITSM) in May 2015. The system assures provision of quality of IT services to internal and external customers.
ISO 45001


Smartworld is wholly committed to the prevention of all incidents, injuries, occupational illnesses to its employees, subcontractors, and members of the public in delivering our ICT services. Smartworld established and implemented Occupational Health and Safety Management System Standard in March 2016 and migrated to ISO 45001 in March 2019 and Smartworld is committed to follow industry best practices related to Health and Safety with the objective of achieving continuous improvement.
ISO 14001

ISO 14001: 2015 EMS

Smartworld established and implemented Environmental Management System in February 2019 to improve Smartworld’s environmental performance through more efficient use of resources and reduction of waste, gaining a competitive advantage and the trust of stakeholders.

Corporate Governance

Governance v1

Social Responsibility

Environmental CSR initiatives

One of our core priorities is sustainability. Our environmental initiatives revolve around reducing our carbon footprint, beach cleaning activities, water and electricity conservation, stationery conservation, waste minimization, recycling initiatives, and much more.

Workplace CSR initiatives

We strive to create a sense of community at Smartworld’s workplace. We aim to improve occupational health and safety standards by spreading health-related awareness, promoting employee fitness and sporting activities, and offering better healthcare. Additionally, we also aim to create a positive environment for Smartworld’s visitors, customers, and suppliers.

Community CSR initiatives

Following sustainability, safety and security is something close to our heart. This section features initiatives like fire and security rescue drills, charity and education drives, national training programs, equal opportunity campaigns, digital security initiatives, and more.

Marketplace CSR initiatives

Smartworld encourages socially responsible practices on purchasing and sales. We will promote green purchasing, working with local suppliers, paying suppliers punctually, and campaign against corporate corruption.